Terms and Conditions
Content Unlimited — a Trading Name of Strategic Content Marketing Ltd
Introduction
Welcome to Content Unlimited - a Trading Name of Strategic Content Marketing Ltd. These terms and conditions outline the rules and regulations for the use of Content Unlimited's services. By subscribing to our services or using our services, you agree to be bound by these terms and conditions. Please read them carefully.
Services
Content Requests and Deliverables
1.1 Subscribers are entitled to the following deliverables per month:
Up to 2 blogs
Up to 4 nurture emails
Up to 1 additional email campaign
Up to 31 social media posts or reels across Facebook, Instagram, and LinkedIn (this is a combined total — posts can be split across platforms in any combination, or concentrated on one platform entirely)
1.2 For all content except Reels, the subscriber must provide the brief and request the project. Content Unlimited will then write the content, source images, edit images, and schedule the post.
1.3 For Reels, the subscriber must provide the raw video footage. Content Unlimited will then cut the footage, add captions and subtitles, and schedule the content.
Turnaround Time
2.1 Content Unlimited does not guarantee a specific turnaround time for content creation or scheduling. However, we do aim to have copy written and ready for your review within 48 hours of receiving a brief.
2.2 Actual delivery times vary depending on the complexity and length of the content requested, as well as our current project queue.
Unlimited Edits
3.1 Subscribers may request an unlimited number of revisions to the content provided. Edits are requested by adding comments to the Google document and updating your project status on Trello to "Edits Needed".
3.2 Revisions will be completed as soon as possible, though times will vary depending on how complex and significant the requested edits are.
Cancellation and Termination
4.1 Subscribers can cancel their subscription at any time without any cancellation fees.
4.2 To cancel, subscribers must notify Content Unlimited by completing the cancellation form. We aim to process your cancellation within 2 working days, but we recommend that you also cancel your direct debit at your end. You can do this by speaking with your bank or via online banking.
4.3 Content Unlimited reserves the right to terminate the subscription of any subscriber who materially breaches these terms and conditions. Examples of material breach include but are not limited to: requesting prohibited content as outlined in clause 8.3, non-payment of subscription fees, or engaging in conduct that is fraudulent, abusive, or harmful to the service or its staff. Where reasonably practicable, Content Unlimited will provide written notice of the breach and allow the subscriber 7 days to remedy it before termination takes effect. In cases of serious or wilful breach, Content Unlimited reserves the right to terminate immediately without notice.
4.4 No refunds will be made for mid-month cancellations. You will be able to continue to use the service until your current subscription period ends. Your renewal date is considered as the date you initially filled in the sign-up form — please contact us at [email protected] if you are unsure of your renewal date.
Payment and Billing
Subscription Fees
5.1 The subscription fee for the Launch Offer is £395+VAT per month. This discounted rate can be revised at any time. You will be given 30 days notice should we choose to revise your launch offer discount.
5.2 The subscription fee for the Standard Plan is £595+VAT per month.
5.3 Fees are subject to change. Subscribers will be given no less than 30 days' written notice of any changes to their subscription fee before the new rate takes effect. If a subscriber does not wish to continue under the revised fee, they may cancel their subscription in accordance with clause 4.1 without penalty.
5.4 Subscription fees are non-refundable. You cannot claim back previous month's subscriptions, even if you have not utilised the service in that month.
Billing Cycle
6.1 Subscription fees are billed monthly in advance.
6.2 Payments are to be made via direct debit using GoCardless. Cancellation of your direct debit will result in immediate cancellation of your services.
Use of Content
Ownership and License
7.1 Upon receipt of full payment for the relevant subscription period, ownership and copyright of all content created by Content Unlimited on behalf of the subscriber during that period shall transfer to the subscriber. Prior to payment being received, Content Unlimited retains full ownership of all content created. The subscriber is granted a non-exclusive, non-transferable licence to use the content for their business purposes only, and may not resell or redistribute it to third parties.
Prohibited Uses
8.1 Subscribers may not resell or redistribute the content to third parties.
8.2 The content must not be used in any manner that is unlawful, defamatory, or in violation of any third party's rights.
8.3 Content requests must not include content that is:
Illegal Content
Hate Speech and Discrimination
Misleading Information
Adult Content
Malicious Use
Privacy Violations
Political Campaigning
Spam and Automated Unsolicited Content
Content with Potential Harm
GDPR Compliance
Data Protection
9.1 Content Unlimited is committed to protecting the privacy and personal data of its subscribers in accordance with the General Data Protection Regulation (GDPR). You can see our full Privacy Policy here.
9.2 Subscribers consent to the processing of their personal data for the purposes of providing the services and communicating with them.
9.3 Subscribers have the right to access, rectify, and request the deletion of their personal data held by Content Unlimited.
9.4 Subscribers are responsible for ensuring that they have the right and permission to share all data shared with Content Unlimited.
Use of AI Tools
AI Assistance
10.1 Content Unlimited uses AI tools to assist in the creation of content.
10.2 Subscribers acknowledge and agree that AI tools — including but not limited to ChatGPT (OpenAI) and Google Gemini — are used as part of the content creation process. As part of this, the information and data shared with us may be shared with these third-party suppliers and providers. Subscribers are encouraged to review the relevant terms of use:
Liability for AI-Generated Content
11.1 Subscribers accept full liability for the use of AI-generated content provided by Content Unlimited.
11.2 Content Unlimited will not be held responsible for any claims, damages, or losses arising from the use or publication of AI-generated content.
Subscriber Obligations
Content Requests
12.1 Subscribers must provide clear and detailed briefs for each content request, and where applicable (such as for Reels), must supply the necessary raw video footage.
12.2 Subscribers are responsible for reviewing and approving content in a timely manner. Content Unlimited cannot be held responsible for any delays resulting from the subscriber's failure to review or approve content.
Approval and Liability for Errors
12.3 Content Unlimited will not schedule or publish any content without the explicit, prior approval of the subscriber.
12.4 It is the sole responsibility of the subscriber to thoroughly check and review all content prior to granting approval. By providing approval, the subscriber confirms that the content is ready for publication.
12.5 Upon receiving the subscriber's approval, Content Unlimited accepts no liability for any mistakes, grammatical errors, factual inaccuracies, or omissions present in the scheduled or published content.
Account Access
12.6 Subscribers are responsible for maintaining valid and active access to their social media accounts, scheduling platforms, and any other third-party accounts required for Content Unlimited to deliver the service. This includes ensuring that login credentials, permissions, and platform integrations remain active and up to date.
12.7 Content Unlimited accepts no liability for missed, delayed, or failed scheduling arising from the subscriber revoking access, changing account credentials, failing to maintain their accounts, or any other access issue caused by the subscriber or a third-party platform.
Onboarding Information
13.1 Subscribers must provide accurate and comprehensive information during the onboarding process to enable Content Unlimited to create content that aligns with their brand voice and style.
Liability and Disclaimers
No Guarantee of Results
14.1 Content Unlimited does not guarantee specific results from the use of its content.
14.2 The subscriber acknowledges that the effectiveness of the content depends on various factors beyond Content Unlimited's control.
Limitation of Liability
15.1 Content Unlimited's maximum aggregate liability for all claims related to the service shall not exceed the total amount paid by the subscriber in the three (3) months preceding the claim.
15.2 Content Unlimited is not liable for any indirect, incidental, or consequential damages arising from the use of its services.
15.3 The services are provided "as is" and "as available." Content Unlimited makes no representations or warranties of any kind, whether express or implied, beyond those required by applicable UK law. In particular, Content Unlimited excludes, to the fullest extent permitted by the Supply of Goods and Services Act 1982 and any other applicable UK legislation, all implied terms as to satisfactory quality, fitness for a particular purpose, and non-infringement, except where such exclusion is not permitted by law.
15.4 Content Unlimited is not liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, acts of war, government action, or other events of force majeure.
15.5 Content Unlimited is not responsible for the actions, content, information, or data of third parties, and the subscriber releases Content Unlimited from any claims and damages, known and unknown, arising out of or in any way connected with any claim the subscriber has against any such third parties.
15.6 Subscribers are solely responsible for their use of the service and any content created through the service. Content Unlimited does not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any content created.
Third-Party Platform Outages
15.7 Content Unlimited uses third-party platforms — including but not limited to Highlevel Inc, Meta (Facebook and Instagram), LinkedIn, Trello, and GoCardless — to deliver its services. Content Unlimited accepts no liability for any service disruptions, delays, failed posts, scheduling failures, or loss of data caused by the unavailability, outages, technical failures, or changes in terms of any such third-party platforms.
15.8 In the event of a third-party platform outage or failure affecting the delivery of content, Content Unlimited will make reasonable efforts to reschedule or republish affected content, but does not guarantee that this will be possible, and no refund or compensation will be due as a result.
Copyright Infringement Liability and Indemnity
General Copyright Liability
16.1 Content Unlimited shall not be liable for any claims, damages, or losses arising from the use of its services in a manner that infringes upon the copyrights of any third party. The subscriber acknowledges that Content Unlimited provides a service where content is generated using AI tools based on briefs uploaded by the subscriber and further edited by Content Unlimited's writers. It is the sole responsibility of the subscriber to ensure that the briefs provided do not infringe on any third-party intellectual property rights.
AI Tools and Copyright
16.2 The subscriber understands and agrees that content generated by AI tools (including ChatGPT and Google Gemini) is created based on the inputs provided by the subscriber. While these tools aim to produce original content, there is no guarantee that the generated content will not contain elements that could potentially infringe upon existing copyrights. The subscriber acknowledges this risk and accepts liability.
Image and Graphic Design Liability
16.3 Subscriber-Provided Images: If subscribers provide their own images, they are solely responsible for ensuring they hold the appropriate copyright permissions and licences.
16.4 Pexels Sourcing: Where Content Unlimited sources images on the subscriber's behalf, these are obtained from Pexels.com. Subscribers are required to read, understand, and agree to the Pexels Terms of Use.
16.5 Canva Editing: Where Content Unlimited edits or designs graphics and images, we use Canva.com. By subscribing to our services, the subscriber acknowledges and agrees to abide by Canva's Terms of Service.
16.6 Disclaimer of Image Liability: Content Unlimited accepts absolutely no liability for copyright infringement claims arising from subscriber-provided images, images sourced from Pexels, or graphics edited via Canva.
Indemnity
16.7 The subscriber agrees to indemnify, defend, and hold harmless Content Unlimited, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to the use of this service including but not limited to:
(a) The subscriber's provision of briefs, images, or other input that infringes upon the copyrights or other intellectual property rights of any third party.
(b) The subscriber's use of the generated content.
(c) Any modifications or edits made to the generated content by the subscriber.
(d) Any breach by the subscriber of these terms.
(e) Any copyright infringement claims made by third parties.
Miscellaneous
Dispute Resolution
17.1 In the event of a dispute arising from or in connection with these terms and conditions or the services provided, both parties agree to first attempt to resolve the matter informally and in good faith.
17.2 The party raising the dispute must notify the other in writing, setting out the nature of the dispute and the resolution sought. Both parties will then have 30 days from the date of that notice to attempt to resolve the dispute through good-faith negotiation.
17.3 If the dispute cannot be resolved informally within 30 days, either party may then pursue formal legal proceedings in accordance with the governing law set out below.
Amendments
18.1 Content Unlimited reserves the right to amend these terms and conditions at any time. Subscribers will be notified of any significant changes.
18.2 Where amendments are minor or administrative in nature, continued use of the service following notification shall constitute acceptance of the updated terms. Where amendments are material — including but not limited to changes to pricing, deliverables, or liability — Content Unlimited will provide no less than 30 days' written notice and will seek the subscriber's explicit written confirmation of acceptance before the changes take effect. If a subscriber does not accept material changes, they may cancel their subscription in accordance with clause 4.1 without penalty.
Governing Law
19.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
19.2 Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at [email protected].
By subscribing to Content Unlimited, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.